Conditions and methods for the successful implementation of improvements to electronic filing services for intellectual property objects

The digitalization of public services for intellectual property objects registration is accompanied by the development of specialized services, such as the Rospatent’s public services on state portal “Gos­uslugi”, the ARM “Registrar”, the Personal account on FIPS’s web-site, and “EAPO-ONLINE”. Despite the introduction of new technological solutions, the client-centricity of these platforms remains limited. The purpose of this study was to identify regulatory barriers that hinder the implementation of user scenarios focused on convenience, flexibility, and adaptability. The work uses an online survey method covering professional and non-professional users. The analysis is conducted on a number of parameters: satisfaction, frequency of use, identified problems, emotional response and recommendations. Respondents indicated many difficulties that could not be eliminated within the framework of current administrative regulations. Among them are duplication of input data, lack of personalized interfaces, inflexibility of submission forms and overload of instructional information. The obtained results confirm the hypothesis about the critical role of regulatory restrictions in shaping user experience. The novelty of the study lies in the focus on the regulatory component of digital services and the analysis of its impact on user experience. The practical significance is expressed in the need to revise current regulations in order to create flexible, adaptable and customer-oriented platforms. The conclusions of the article highlight the importance of improving and developing the regulatory framework as a condition for increasing the efficiency of digital services. In the future, it is planned to study the wording of regulations and develop models of regulatory sandboxes for testing flexible interface solutions.

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